Hamilton Floor Sanders Terms & Conditions of Trade

Payment

  • Upon accepting our quote (verbally, text, email, fax or any other means), we deem that you have read, fully understand and will comply with all of our terms and conditions.
  • A deposit payment may be required at the time of booking to secure a date.
  • Hamilton Floor Sanders 2013 Ltd offers the following payment options:
    1. 100% up front payment
    2. Payment within 7 days of receipt of invoice is expected unless otherwise previously agreed.
  • All invoices and statements are emailed only - the client bears the responsibility to regularly check their email.

Non Payment or Late Payments

  • Accounts not paid on time will incur a $20 + GST administration fee.
  • If an account reaches 60 days from the time of its receipt, 15% fee of the total monies owing at 60 days will be incurred for administration charges.
  • If a client's debt is passed onto a third party, the client will incur ALL associated costs, including debt collection process cancellation fees if incurred.

Polyurethanes

  1. Three coats of polyurethane are standard. Additional coats are available, please ask.
  2. Polyurethane longevity is dependent on traffic conditions and maintenance imposed by client.
  3. We recommend maintaining your floor with advised maintenance products only.
  4. Polyurethanes are generally able to be walked on in 24 hours depending on weather conditions.
  5. It is the client's responsibility to make arrangements as necessary so as to avoid contact with polyurethanes during curing time.
  6. Polyurethanes require 3-7 days curing time and should be protected whilst curing.
  7. Floors should not be covered, nor furniture replaced, until curing process is complete.
  8. Hamilton Floor Sanders 2013 Ltd cannot be held liable for marking to floors after job is complete.
  9. It is not the responsibility of Hamilton Floor Sanders 2013 Limited to protect floors after job completion.
  10. Hamilton Floor Sanders 2013 Limited reserves the right to change job specification as necessary in order to provide the most appropriate finish for the floor.
  11. In commercial and residential buildings where there is artificial lighting including downlights, you may notice a swirl or cobweb effect on the coatings. This is caused by an exaggerated reflection on the coating from the lighting.
  12. Do not expect boards damaged by borer to have the same gloss level as those in good condition.
  13. Hamilton Floor Sanders 2013 Limited is not liable for damage to property which is beyond our control.
  14. We are limited by the condition of your floor as to the finish you receive. Any blemished boards (borer, cracked, chipped, water damaged etc) will need to be replaced by the owner prior to starting sanding. This is the owners responsibility as we can only sand what is present.
  15. If you have any questions regarding your completed floor, you are required to contact Hamilton Floor Sanders 2013 Limited within 5 days of job completion.

Timber Floor Gap, Hole, Gouge etc Filling.

  1. We will punch nails and fill nail holes and gaps at the end of boards with the appropriate filler.
  2. We do not fill gaps between floor boards, as due to the natural atmospheric moisture variations, movement of timber filling will ultimately fail at any time. In some instances, we may be able to trowel fill a floor which has been laid on concrete as movement is lessened, however we do not fill floors which are sitting on joists due to it's constant natural movement. Eventually filler used between gaps in floorboards will crack, dislodge and look unsightly.
  3. Any holes that are bigger than nail holes may have a sunken appearance when filled.
  4. We do not guarantee a filler colour match. We are limited to light, mid and dark brown.

Timber Floor Colouring

  1. All colour samples are representative and may vary due to individual conditions. If different timber species have been used, Hamilton Floor Sanders 2013 Limited takes no responsibility in any difference of the finished colour due to inconsistent timbers.
  2. Once colour has been agreed, verbally or otherwise, any changes will be chargeable at full job rate.
  3. It is the client's responsibility to check colour at moment of application if a true representation is required. Re-colouring will be chargeable at full job rate.
  4. Due to nature of application technique, skirting may be marked during colouring. Harbour Floorsanding cannot be held liable for marking or redecoration.
  5. You are likely to get some variation in colour and grain between new and old boards and staining may also produce a two tone effect.